A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked globally deploying CX tools and methodologies. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider. Ian's book, 'Customer What? The honest and practical guide to customer experience', has received critical acclaim around the world. In 2021, Ian was named the UK's number 1 customer experience influencer by Customer Experience Magazine

Find out more at ian@ijgolding.com